Last Updated: 1 November 2025
At Build Infinity, we strive to ensure complete satisfaction with your purchases. If you are not satisfied with your order, please review our refund and return policies below.
Refunds are available for products that meet the following criteria:
Products are damaged or defective at the time of delivery
Products are incorrectly shipped (wrong item, wrong quantity, etc.)
Products are not used and are returned within 7 days of delivery (exact period to be defined)
The following items are non-refundable:
Custom-made or personalized products
Items that have been used or opened unless defective
To initiate a refund:
Contact our customer service team at support@buildfinity.in within [X] days of receiving your order.
Provide proof of purchase and details about the issue (e.g., photos of damaged or incorrect products).
Once your refund request is approved, we will:
Process the refund to your original payment method
Notify you of the refund status via email
Refunds typically take 7 days business days to reflect in your account, depending on your payment provider
If the product is eligible for a return, we will provide a return label or reimburse reasonable shipping costs for returns due to damage, defect, or incorrect items.
